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Customer Handbook

Customer handbook cover for Jackson County Public Water Supply, District #12, with water tower image and service dedication.
Front of Handbook
Introduction to Jackson County Public Water Supply District #12, office hours, emergency contact, and water safety info.
Table of contents for a Customer Service Handbook, listing topics like rates, payments, disconnections, and liabilities.
Jackson County Water Supply: Non-profit. 5-member board. Meetings 1st Tuesday monthly. Candidates must reside in district for 1 year.
Customer Service Handbook page detailing policy establishment, authority, complaints procedure, and governmental agreements.
Jackson County Public Water Supply rate setting info; Board sets rates as per Missouri law, ensuring costs don't exceed revenues.
Water rate schedule with charges, fees, deposits, and penalties for service. Rates effective as of 1/2025.
Instructions for activating a water service account, including agreements, deposits, and identity proof.
Customer Service Handbook page on deposits: requirements, conditions, refunds, and credit.
Instructions for water deposit refunds from Jackson County Public Water Supply, outlining check processing and unclaimed balances.
Instructions for permanent and temporary termination of water services.
Water bill info from Jackson County: mailing, account details, estimated readings, and billing cycle outlined.
Page about water bill due dates and payment methods: cash, check, online. Late fee: 10% post 21st of each month.
Water bill payment details, return penalties: $10 fee, 10-day payment window. Service disconnect after 10 days, $25 service fee applies.
Customer service handbook page about water service disconnections for non-payment and reconnections policy.
Notice about water disconnection notifications via calls, texts, or email; customers must update contact info. No paper notices.
Policies on water service connections, shut-off valves, meter relocation, and customer duties in a service handbook.
Jackson County's water supply policy details service continuity, right to inspect, and user responsibility for water-related issues.
Customer service policies on leaks: customer responsibility, repairs, and possible leak adjustments with conditions.
Jackson County Public Water Supply: Leak adjustments, assistance, and long-term arrangements for high bills due to leaks.
Page 21 of a customer service handbook; details on delinquent accounts, notifications, collections, and rental properties.
Page about cross connection prevention, lead ban, and water supply regulations by Jackson County Public Water Supply.
Customer service handbook warns against water meter tampering, listing penalties and possible service termination for violations.
Jackson County water supply rules on tampering, waste, and theft, outlining possible service discontinuation. Page 24.
Customer Service Handbook page detailing tampering and violations related to water supply rules, inspections, and payment.
Jackson County Public Water Supply guidelines on metered water service for sole use, restrictions, and conditions for multiple residences.
Page 27 of a customer service handbook about metering units for various properties, with an exception for mobile home parks.
Jackson County's metering policy outlines standard 3/4-inch residential meter sizes, with potential adjustments for water demand.
Page 29 of a customer service handbook outlines rules for private water mains and district liability limitations.
Jackson County PWSD #12 contact info with address, phone, fax, and website: www.jacowater12.com.
Customer handbook cover for Jackson County Public Water Supply, District #12, with water tower image and service dedication.
Introduction to Jackson County Public Water Supply District #12, office hours, emergency contact, and water safety info.
Table of contents for a Customer Service Handbook, listing topics like rates, payments, disconnections, and liabilities.
Jackson County Water Supply: Non-profit. 5-member board. Meetings 1st Tuesday monthly. Candidates must reside in district for 1 year.
Customer Service Handbook page detailing policy establishment, authority, complaints procedure, and governmental agreements.
Jackson County Public Water Supply rate setting info; Board sets rates as per Missouri law, ensuring costs don't exceed revenues.
Water rate schedule with charges, fees, deposits, and penalties for service. Rates effective as of 1/2025.
Instructions for activating a water service account, including agreements, deposits, and identity proof.
Customer Service Handbook page on deposits: requirements, conditions, refunds, and credit.
Instructions for water deposit refunds from Jackson County Public Water Supply, outlining check processing and unclaimed balances.
Instructions for permanent and temporary termination of water services.
Water bill info from Jackson County: mailing, account details, estimated readings, and billing cycle outlined.
Page about water bill due dates and payment methods: cash, check, online. Late fee: 10% post 21st of each month.
Water bill payment details, return penalties: $10 fee, 10-day payment window. Service disconnect after 10 days, $25 service fee applies.
Customer service handbook page about water service disconnections for non-payment and reconnections policy.
Notice about water disconnection notifications via calls, texts, or email; customers must update contact info. No paper notices.
Policies on water service connections, shut-off valves, meter relocation, and customer duties in a service handbook.
Jackson County's water supply policy details service continuity, right to inspect, and user responsibility for water-related issues.
Customer service policies on leaks: customer responsibility, repairs, and possible leak adjustments with conditions.
Jackson County Public Water Supply: Leak adjustments, assistance, and long-term arrangements for high bills due to leaks.
Page 21 of a customer service handbook; details on delinquent accounts, notifications, collections, and rental properties.
Page about cross connection prevention, lead ban, and water supply regulations by Jackson County Public Water Supply.
Customer service handbook warns against water meter tampering, listing penalties and possible service termination for violations.
Jackson County water supply rules on tampering, waste, and theft, outlining possible service discontinuation. Page 24.
Customer Service Handbook page detailing tampering and violations related to water supply rules, inspections, and payment.
Jackson County Public Water Supply guidelines on metered water service for sole use, restrictions, and conditions for multiple residences.
Page 27 of a customer service handbook about metering units for various properties, with an exception for mobile home parks.
Jackson County's metering policy outlines standard 3/4-inch residential meter sizes, with potential adjustments for water demand.
Page 29 of a customer service handbook outlines rules for private water mains and district liability limitations.
Jackson County PWSD #12 contact info with address, phone, fax, and website: www.jacowater12.com.